Frequently Asked Questions

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• Capital Credits - Are capital credits taxable?
• Capital Credits - What Does Mid-South Synergy Do With Capital Credits Not Yet Retired?

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• Budget Billing - Will I save money on Budget Billing?
• Energy Rebate Program - I’m building a new home on Mid-South Synergy lines. What all do I need to apply for the rebate?
• Paying On-line - How do I pay online?
• Pay-as-you-go - How does the service work?
• Energy Rebate Program - How many Energy Star appliances can we get rebates on?
• Paying On-line - What do I need to log into My Account?
• Budget Billing - Will you still read my meter if I'm on Budget Billing?
• Pay-as-you-go - What is the advantage of this service?
• Outages - Should I help by removing trees from power lines?
• Budget Billing - When should I expect to receive a capital credit refund check?
• Pay-as-you-go - Does my service get disconnected if I do not pay on my account?
• Water Resources - Can my personal well supply my residence while being connected to the public water system?
• Capital Credits - What are Capital Credits?
• Outages - Why does my neighbor have lights while my home is still without power?
• Paying On-line - What do I need to pay online?
• Capital Credits - How Are Capital Credits Returned To You, The Member?
• Water Resources - When is a Customer Service Inspection required?
• Pay-as-you-go - How does one apply for Pay-As-You-Go?
• Paying On-line - Is there a charge for making a payment online?
• Pay By Phone - What do I need to pay by phone?
• Outages - What should my family do when the power goes off?
• Local Presence - When is my bill due?
• Local Presence - What should I do if the wrong payment amount was posted to my account?
• Paying On-line - Who can pay online?
• Paying On-line - When will payment be posted to my account if I pay online?
• Pay By Phone - How do I pay by phone?
• Pay-as-you-go - What is the difference between discontinuance and disconnection of an account?
• Pay By Phone - What do I need to pay by credit card?
• Outages - What should my family do during an extended outage?
• Pay-as-you-go - How do I reactivate my account if it gets disconnected?
• Water Resources - What is a cross connection?
• Local Presence - I lost my payment envelope. Where do I mail my payment?
• Water Resources - Who has cross-connections?
• Water Resources - Do I need any type of permit?
• Water Resources - Does my connection and backflow prevention device need to be inspected by Midsouth Synergy?
• Pay By Phone - Is there a charge for making a payment by phone?
• Pay By Phone - What hours of the day can I pay by credit card?
• Capital Credits - What is the difference between assigned and retired capital credits?
• Pay By Phone - How do I pay by credit card?
• Pay By Phone - Is there a fee associated with this payment option?
• Paying On-line - Is it safe to pay online?
• Water Resources - How is a cross-connection treated?
• Pay By Phone - What credit cards do you accept?
• Paying On-line - How will I know if my payment went through?
• Pay By Phone - Who can pay by phone?
• Pay By Phone - When will payment be posted to my account if I pay by phone?
• Pay By Phone - When will payment be posted to my account?
• Water Resources - What type(s) of backflow prevention devices are acceptable?
• Pay By Phone - How will I know if my payment went through when I pay by phone?

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